Patient safety compromised by privately-owned GP surgery

Jacqui Wakefield went undercover as a GP receptionist for six weeks in a London GP surgery to make this programme. This surgery was one of 70 owned by British company Operose (owned by US Corporation Centene), serving 600,000 patients. In a nutshell Jacqui found that patient safety is being compromised — profits and money are more important than patient care; qualified GPs and nurses are replaced with unqualified staff (Physician Associates). The surgery Jacqui worked in had a turnover of £88million with 20,000 patients on the books.