Older, disabled people refused Hospital Transport by Royal Free Hospital Trust

The Royal Free Hospital Trust is denying vulnerable patients hospital transport. Paul’s transport was stopped because he has a Motability vehicle which he can drive. But Paul cannot walk more than a few steps and is unable to walk the distance from the car park to Chase Farm hospital. When he tried, he collapsed in the hospital corridor. A member of staff at the hospital asked, “What are you doing trying to walk? I’ll get a porter to take you in a wheelchair.” But the hospital told him that the porters were only allowed to do this within the actual hospital building; they were not allowed to collect him from the car park and take him to the building. Transport for All rang the porters’ office and they confirmed this was correct. Without door-to-door patient transport services to take him safely to his appointments, it became impossible for Paul to get to the hospital